Return and refund policy
Order Cancellation
- If the order has already been shipped, please follow the return process below
- Please confirm that your order is still within the free cancellation period before requesting a cancellation
Return Instructions
We offer a 30-day return policy. You may request a return within 30 days of receiving your item.
Return Conditions
- Item must be in the same condition as received: unworn, unused, with tags, and in original packaging
- Proof of purchase or receipt is required
How to Request a Return
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Please email us at info@luggagecenters.com
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Wait for our review and we will send you a free return shipping label and return address
Return Address: 8661 Colesville Rd, Silver Spring MD 20910, United States
Note: Items sent back without first requesting a return will not be accepted.
Return Shipping Cost
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All returns are free shipping – No return shipping fees
- If you receive a damaged, defective, or wrong item, please contact us immediately upon receiving the item, and we will arrange a prepaid return shipping label at no cost to you
Return shipping is always free. No hidden fees.
Damages and Issues
Please inspect your item upon receipt. If the item is defective, damaged, or you received the wrong item, please contact us immediately at info@luggagecenters.com.
We will arrange a full refund or replacement at no cost to you, including free return shipping.
Non-Returnable Items
The following items cannot be returned:
| Item Category | Examples |
|---|---|
| Personalized items | Custom-engraved luggage tags, monogrammed bags, specially ordered products |
| Clearance / Sale items | Items marked as "Final Sale" or "Non-Returnable" |
Note: Most of our products can be returned within 30 days in original condition for a full refund. If you have any questions about a specific item, please contact our customer service team before placing your order.
Exchanges
If you need an exchange, please return the original item first. Once the return is accepted, you may make a separate purchase for the new item.
Refunds
- We will notify you once we have received and inspected your return
- If approved, you will be refunded to your original payment method within 10 business days
- If more than 10 business days have passed since approval, please contact us at info@luggagecenters.com