Shipping policy

Last Updated: April 24, 2026

1. OVERVIEW

This Shipping Policy outlines the terms and conditions governing the shipping and delivery of products purchased from LuggageCenter. By placing an order on our website, you agree to the terms set forth in this policy. Please read this policy carefully before completing your purchase.

2. ORDER PROCESSING

Processing Time

All orders are processed and prepared for shipment within 1-3 business days from the date of purchase. This processing period allows us to verify your order details, process your payment, and prepare your package for shipping.

Order Cutoff Time

Order Time Processing Start
Before 3:00 PM (ET) Same business day
After 3:00 PM (ET) Next business day

Note: Our cutoff time is 3:00 PM Eastern Time daily. Orders placed before the cutoff time will begin processing on the same business day. Orders placed after the cutoff time will be processed on the following business day.

Business Days

Business days are defined as Monday through Friday, excluding the following:

  • U.S. federal holidays
  • Saturday and Sunday

During peak seasons (such as major holidays), processing times may be slightly longer due to increased order volume.

Processing Steps

  1. Order Confirmation: You will receive an automatic order confirmation email immediately after placing your order.
  2. Payment Verification: We will verify your payment information and confirm that all details are accurate.
  3. Order Preparation: Your items will be carefully selected, packaged, and prepared for shipment.
  4. Shipment Notification: Once your order is handed over to the carrier, you will receive a shipping confirmation email with your tracking number.

3. SHIPPING METHODS AND DELIVERY TIMES

Domestic Shipping (United States)

We offer free standard shipping to all 50 states within the United States. All orders are shipped via standard ground shipping methods.

Estimated Delivery Time: 4-7 business days after shipment

Delivery Time Calculation

Estimated delivery times are calculated from the date your order is shipped, not from the date of purchase. Once your order is handed over to the carrier, delivery typically takes 4-7 business days depending on your location.

Shipping Coverage

We currently offer shipping to all 50 states within the contiguous United States, Alaska, and Hawaii.

4. FREE SHIPPING

All orders qualify for FREE shipping. There are no minimum order requirements or hidden fees.

  • No shipping charges at checkout
  • No handling fees
  • Transparent pricing - what you see is what you pay

5. ORDER TRACKING

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Your unique tracking number
  • A direct link to the carrier's tracking page
  • Estimated delivery date

How to Track Your Order

  1. Via Email: Click the tracking link provided in your shipping confirmation email.
  2. Via Our Website: Visit our Order Tracking page and enter your order number and email address.
  3. Via Carrier Website: Visit the carrier's website directly and enter your tracking number.

Tracking Updates

Tracking information is updated in real-time by our shipping carriers. Please note that it may take 24-48 hours for tracking information to become available after your order is shipped. If you have not received tracking information within 3 business days of your shipping confirmation, please contact us at info@luggagecenters.com.

6. SHIPPING ADDRESS REQUIREMENTS

Address Format

Please ensure your shipping address is complete and accurate. We recommend including:

  • Street address (including apartment, suite, or unit number if applicable)
  • City
  • State
  • ZIP code

P.O. Boxes and Military Addresses

We are able to ship to P.O. Box addresses and APO/FPO military addresses via standard shipping methods. Please note that delivery times may vary for these address types.

7. DELIVERY ISSUES

Damaged Packages

If your package appears to be damaged upon delivery:

  1. Do not refuse the shipment - Please accept the delivery and contact us immediately.
  2. Take clear photos of the damaged packaging and items.
  3. Contact us within 48 hours of delivery at info@luggagecenters.com with your order number, photos, and a description of the damage.
  4. We will work with the carrier to file a claim and arrange a replacement or refund.

Lost Packages

If your tracking information shows that your package has been delivered but you have not received it:

  1. Check around your property, with neighbors, or with your building's mailroom/concierge.
  2. Wait 48 hours, as tracking information may be updated after the actual delivery.
  3. If you still cannot locate your package, contact us at info@luggagecenters.com within 5 business days of the delivery date shown in the tracking information.
  4. We will file a claim with the carrier and work to resolve the issue promptly.

Failed Delivery Attempts

If a delivery attempt fails, the carrier will typically:

  • Leave a notice with instructions for redelivery or pickup
  • Hold the package at a local facility for a specified period

Please follow the carrier's instructions to retrieve your package. If you are unable to retrieve your package, contact us and we will assist you in arranging a new delivery.

8. DELIVERY RESPONSIBILITY

Carrier Liability

All orders are shipped via reputable carriers. Once your package is handed over to the carrier, the carrier assumes responsibility for the safe delivery of your package. LuggageCenter is not liable for delays, damages, or losses that occur during transit.

Risk of Loss

Title and risk of loss for all products pass to you upon delivery by the carrier. Please ensure that someone is available to receive your package at the shipping address provided.

Force Majeure

We are not responsible for delivery delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather conditions
  • Public health emergencies
  • Carrier delays or service interruptions
  • Political instability or labor disputes

9. SHIPPING UPDATES AND NOTIFICATIONS

Email Notifications

You will receive the following email notifications regarding your order:

Notification Timing
Order Confirmation Immediately after purchase
Shipping Confirmation Within 1-3 business days when order is shipped
Delivery Notification When carrier confirms delivery

Update Policy

We strive to keep you informed throughout the shipping process. If there are any changes to your shipping status or significant delays, we will notify you via email at the address provided during checkout.

10. POLICY UPDATES

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

We encourage you to review this policy periodically for any updates. Your continued use of our Services and placement of orders after the posting of any changes constitutes your acceptance of the updated policy.

11. CONTACT US

If you have any questions or concerns about your shipping, delivery, or order status, please contact us:

Business Name: LuggageCenter

Email: info@luggagecenters.com

Phone: 3012838923

Address: 8661 Colesville Rd, Silver Spring MD 20910, United States

Business Hours:

  • Monday to Saturday: 10:00 AM - 8:30 PM (ET)
  • Sunday: 12:00 PM - 6:00 PM (ET)

Thank you for choosing LuggageCenter. We are committed to delivering your orders safely and efficiently.