Terms of service

ARTICLE 1 - OVERVIEW

Welcome to LuggageCenter! LuggageCenter operates this website and all related information, content, features, tools, products, and services to provide you, our valued customer, with a curated shopping experience (hereinafter referred to as the "Services"). LuggageCenter is powered by Shopify.

These terms and conditions, together with any policies referenced herein (hereinafter referred to as "Terms of Service" or "Terms"), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

ARTICLE 2 - ACCOUNT REGISTRATION AND ACCESS

Age and Authorization

Before using the Services, you must confirm that you have reached the age of majority in your state or province of residence. If you permit any minor dependents to use the Services on devices that you own, purchase, or manage, you are deemed to have given your consent.

Account Information

To use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing information, payment information, and shipping information. You represent and warrant that all information you provide in our stores is correct, current, complete, and that you have all necessary rights to provide such information.

Account Security

You are solely responsible for maintaining the security of your account credentials and for all activities on your account. Without our written permission, you may not transfer, sell, assign, or license your account to any other person.

ARTICLE 3 - PRODUCT INFORMATION

We have made every effort to provide accurate descriptions of our products and services in our online stores. However, please note that due to the type of device you use to access the store and your device settings and configuration, colors or product appearance may differ from how they appear on your screen.

We do not warrant that the appearance or quality of any products or services you purchase will meet your expectations or be the same as depicted or rendered in our online stores.

All product descriptions are subject to change without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

ARTICLE 4 - ORDER PROCESSING

Order Acceptance

When you place an order, you are making an offer to purchase. LuggageCenter reserves the right to accept or decline your order at its sole discretion. Your order is not accepted until LuggageCenter confirms acceptance. We must receive and process your payment before your order is accepted.

Order Cancellation

Please review your order carefully before submitting. You may cancel your order within 24 hours of placing it for a full refund at no charge. After 24 hours, cancellations will be processed according to our standard return policy — please refer to our Return Policy page for details. If we do not accept, make changes to, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was placed.

Intended Use

Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent and warrant that your purchases are for your personal or household use only and not for commercial resale. LuggageCenter ships within the United States only. Orders must be shipped to a valid U.S. address.

Order Processing Time

All orders are processed and shipped within 1-3 business days from the date of purchase. The specific processing rules are as follows:

  • Orders placed before 3 PM ET: Will be processed on the same day
  • Orders placed after 3 PM ET: Will be processed on the next business day

Please note: Business days do not include weekends and U.S. federal holidays.

Processing Procedure

  1. Order Confirmation: After placing an order, you will receive an automatic confirmation email
  2. Order Processing: We will verify and process your order within 1-3 business days
  3. Shipping Notification: After your order is shipped, you will receive a shipping confirmation email with a tracking number

ARTICLE 5 - SHIPPING AND DELIVERY

Delivery Time

After your order is shipped, delivery typically takes 4-7 business days, depending on your location within the United States. Remote areas may require longer delivery times.

Shipping Coverage

LuggageCenter ships within the United States only. We do not offer international shipping. All orders must be shipped to a valid U.S. address.

  • Domestic Shipping (U.S.): Coverage of all 50 states, including Alaska and Hawaii, as well as P.O. Boxes and APO/FPO military addresses

Shipping Costs

Free shipping on all orders within the U.S. — no minimum purchase required.

Shipping Delays

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events beyond our control (including but not limited to natural disasters, weather conditions, public health events, or logistics disruptions).

Transfer of Risk

Once we transfer the products to the carrier, ownership and risk of loss pass to you. You are responsible for inspecting the product packaging upon receipt. If there are any issues, please contact us immediately.

ARTICLE 6 - PRICES AND BILLING

Price Adjustments

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs, or import charges.

Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may, from time to time, offer promotions on the Services that may affect pricing and are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

Payment Information

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that: (i) the credit card information you provide is true, correct, and complete; (ii) you are duly authorized to use such credit card for the purchase; (iii) charges incurred by you will be honored by your credit card company; and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

ARTICLE 7 - INTELLECTUAL PROPERTY

Ownership

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by LuggageCenter, its affiliates, or licensors and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.

License

These Terms permit you to use the Services for your personal, non-commercial use only. Without our prior written consent, you must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services.

Trademarks

LuggageCenter's names, logos, product and service names, designs, and slogans are trademarks of LuggageCenter or its affiliates or licensors. You must not use such trademarks without the prior written permission of LuggageCenter.

ARTICLE 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. If you decide to leave the Services to access these materials or third-party websites, you do so at your own risk. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

ARTICLE 9 - SHOPIFY RELATIONSHIP

LuggageCenter is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with LuggageCenter. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and LuggageCenter. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with LuggageCenter.

ARTICLE 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

ARTICLE 11 - REVIEWS AND FEEDBACK

Feedback License

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including for commercial use.

Feedback Representations

You represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms.

Content Moderation

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service.

User Responsibility

You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

ARTICLE 12 - ACCURACY OF INFORMATION

Occasionally, there may be information on or in the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

ARTICLE 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit any advertising or promotional material, including any "junk mail," "chain letter," or "spam"; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services.

Additionally, you agree not to: (a) upload or transmit viruses or any other type of malicious code; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, or automated means to access the Services; or (f) interfere with or circumvent the security features of the Services.

We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

ARTICLE 14 - SERVICE TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

ARTICLE 15 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. EXCEPT AS EXPRESSLY STATED BY LuggageCenter, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

ARTICLE 16 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL LuggageCenter, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES.

ARTICLE 17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless LuggageCenter, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of: (1) your breach of these Terms of Service; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.

ARTICLE 18 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service.

ARTICLE 19 - WAIVER AND ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service.

ARTICLE 20 - ASSIGNMENT

You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

ARTICLE 21 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where LuggageCenter is headquartered. You and LuggageCenter consent to venue and personal jurisdiction in such courts.

ARTICLE 22 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

ARTICLE 24 - REFUND POLICY

Return Conditions

  • Items must be returned within 30 days of receipt
  • Items must be in original condition: unworn, unused, with tags and original packaging
  • Proof of purchase must be provided

Return Process

  1. Please contact us via email at info@luggagecenters.com
  2. Wait for our review; we will send you a return label and return address
  3. Return the item(s) according to the instructions

Refund Information

  • We will notify you after receiving and inspecting your return
  • If approved, refunds will be processed to your original payment method within 10 business days

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us upon receipt. We will arrange a prepaid return label for you.

ARTICLE 25 - CONTACT US

If you have any questions about these Terms of Service, please send an email to info@luggagecenters.com.

Business Name: LuggageCenter
Email: info@luggagecenters.com
Phone: 301-283-8923
Address: 8661 Colesville Rd, Silver Spring MD 20910, United States

Business Hours:

  • Monday to Saturday: 10:00 AM – 8:30 PM (ET)
  • Sunday: 12:00 PM – 6:00 PM (ET)